Keeping your servers secure and reliable is the heart and soul of what REDPLAID does. That's why we exclusively deliver EXCEPTIONAL SUPPORT. EXCEPTIONAL SUPPORT is more than just a catchy marketing phrase. It's the mindset instilled in our entire company to do whatever it takes to ensure that your servers are always secure and reliable. It's also the name we've given to our advanced support offerings.

Certified & Experienced 24/7 Tech Support
As both a Microsoft & Red Hat Certified Partner, we've provided award-winning dedicated server hosting since 1998 for clients large and small. Our 100% US-based Windows & Linux engineers average over 10 years experience supporting server platforms, and are available 24/7 to ensure that your servers are reliable, secure and operating at peak performance. We also can install and assist you with a broad list of software packages.

Dedicated Teams Of Level 3 Engineers
Every REDPLAID customer has a dedicated team of Level 2 technicians and Level 3 software engineers to support their environment. Each engineering team has a maximum number of servers that they can support, and consists of experienced Level 3 engineers in Windows and/or Linux, hardware platforms, our supported applications, networking, data backup & recovery, and of course, our RELENTLESS SECURITY.

Remote Hands & Eyes To Correct Problems
REDPLAID has technicians available 24/7 to act as remote hands and eyes to repair or correct any failed server components. In the event of a failure, REAPLAID provides the best repair guarantee in the industry with a 1-Hour Hardware Replacement Guarantee on any failed component.

The Industry's Best Remote Console
While REDPLAID provides a broad mix of Managed Services, most of our customers prefer to do some or all of their server administration themselves. So REDPLAID has developed the industry's best remote console. With the REDPLAID Remote Console, your PC becomes "The Console" to the server from whatever location you securely login from - no different than sitting right in front of the server.

You'll get full Root or Admin access, you'll see all BIOS and console messages, you'll have the full Windows or Linux console GUI, you can remotely reboot the server, power it on or off, and your local CD-ROM drive even becomes the CD-ROM on the server to install software from. It's simply the best!

Powerful Customer Portal
Our customers have 24/7 access to our Systems Monitoring & Security environment through the REDPLAID Customer Portal. The Customer Portal also includes a comprehensive trouble ticketing and change management system to enable our clients to manage both incidents and change requests in an automated fashion.