 |
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| Monthly Cost Per Server: |
Included |
$179.95 |
$329.95 |
|
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| HARDWARE SUPPORTED |
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| Dell PowerEdge Servers |
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| Cisco & FireRack Firewalls |
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| Coyote Point Load Balancers |
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| External Dell / Adaptec Storage |
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| Cisco VPNs |
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| EqualLogic SAN Storage |
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| Dell, HP & IBM Blade Servers (Provided By Connectria) |
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| HP, IBM, & Sun UNIX Servers (Provided By Connectria) |
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| IBM i5 (AS/400) Servers (Provided By Connectria) |
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| EMC, Xiotech, & HP SAN's (Provided By Connectria) |
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| StoreVault, NetApp NAS/SAN Storage (Provided By Connectria) |
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| CheckPoint, Netscreen Firewalls (Provided By Connectria) |
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|
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SOFTWARE SUPPORTED |
|
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|
|
| SQL Server 2005 / 2008 |
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| .Net / IIS / SharePoint / Terminal Services |
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| MySQL / Apache / Tomcat / PERL / PHP / Python |
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| SmarterMail, SmarterStats, SmarterTicket |
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| cPanel & Plesk |
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| VMware Infrastructure 3 |
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| Exchange |
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| JBOSS |
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| SQL Server Clusters |
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| Citrix Presentation Server |
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| RSA SecurID & Aladdin eToken Security Solutions |
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| Oracle 9i & 10g Standard Edition One |
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| BEA WebLogic (Provided By Connectria) |
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| Blackberry Enterprise Server (Provided By Connectria) |
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| HP-UX (Provided By Connectria) |
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| IBM AIX (pSeries) (Provided By Connectria) |
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| IBM AS/400 (iSeries) (Provided By Connectria) |
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| IBM DB2 (Provided By Connectria) |
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| IBM WebSphere (Provided By Connectria) |
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| Lotus Domino (Provided By Connectria) |
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| Oracle RAC (Provided By Connectria) |
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| Sun Solaris (Provided By Connectria) |
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|
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SERVER ACCESS |
|
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|
|
| Remote Console With Remote Power, Reboot, & CD-ROM * |
|
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| Full Root / Admin Access |
|
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| Server Access Via SSH Or Remote Desktop |
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| SUPPORT & ACCOUNT MANAGEMENT |
|
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| Advanced Customer Portal |
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| 24/7 Toll-Free Tech Support |
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| 24/7 Onsite "Hands & Eyes" Service |
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| 24/7 Support Ticketing |
|
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| 24/7 Security Incident Response |
|
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| Dedicated Technology Support Team |
|
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|
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| Dedicated Sales Support Team |
|
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|
|
| On-Demand Systems Admin. Hours Included Per Server |
0 |
2 |
4 |
Unlimited |
|
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| PERFORMANCE SLA |
|
|
|
|
| 100% Network Uptime Guarantee |
|
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|
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| 1-Hour Parts Replacement |
|
|
|
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| 99.9% Server Uptime Guarantee |
|
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| 100% Secure Guarantee |
|
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|
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| MONITORING |
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| 24/7 Server Monitoring (CPU, Memory, Disk, Network) |
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| 24/7 Monitoring Of Custom Services & Processes |
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| 24/7 Restarts Of Custom Services & Processes |
|
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| Custom Escalation Procedures |
|
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|
|
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SOFTWARE UPDATES |
|
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|
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| Automated O/S Updates (Unmanaged) |
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| Managed O/S Updates & Patches |
Optional |
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| Custom Maintenance Windows For H/W & S/W Changes |
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| MANAGED SERVICES |
|
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| Managed DNS |
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| Managed Firewall Services (Shared FireRack Firewall) |
|
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| Network & Server Intrusion Prevention |
|
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| Vulnerability Scanning |
|
|
|
Optional |
| F-Secure™ Virus/Worm/Trojan/Rootkit Protection |
|
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|
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| Advanced Server Hardening |
|
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|
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| Tripwire Server Integrity Monitoring |
|
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| DDoS Protection |
|
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| Advanced Data Encryption |
|
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| Penetration Testing |
|
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| Managed Firewall & VPN Services (Dedicated Cisco Firewall/VPN) |
|
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|
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| Custom SaaS Hosting (Provided By Connectria) |
|
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|
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| Database Replication (2 Sites) (Provided By Connectria) |
|
|
|
|
|
EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| DATA BACKUPS |
|
|
|
|
| Managed Backups (Daily Incremental / Weekly Full) |
Optional |
|
|
|
| Support For Open Files |
Optional |
|
|
|
| RAID-Protected Backup Storage Per Server |
Optional |
50 GB |
50 GB |
50 GB |
| Tape Backups With Off-Site Tape Rotation |
|
|
Optional |
Unlimited |
|
| HIPAA COMPLIANCE SUPPORT |
|
|
|
|
| Enhanced Access Protection |
|
|
Optional |
|
| Enhanced Firewall Support |
|
|
Optional |
|
| Support For Advanced Data Encryption |
|
|
Optional |
|
| Enhanced Password Management |
|
|
Optional |
|
| Detailed Audit Tracking |
|
|
Optional |
|
| Encrypted Offsite Data Backups |
|
|
Optional |
|
| Data Destruction |
|
|
Optional |
|
| Recording Of Data Movements |
|
|
Optional |
|
| Facility Logs & Audits |
|
|
Optional |
|
|
