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 24/7 TOLL-FREE TECH SUPPORT: |
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REDPLAID provides 24/7 Toll-Free support for our servers, network, data center infrastructure, security components, and the operating systems & control panels that we provide. REDPLAID also provides support to its customers for most common applications that run on our servers. |
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| 24/7 SECURITY INCIDENT RESPONSE: |
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REDPLAID provides 24/7 Security Incident Response by REDPLAID's GIAC-certified Security Team to resolve security events and proactively keep all servers in our network safe from malicious and harmful traffic. |
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| ADVANCED CUSTOMER PORTAL: |
| REDPLAID provides an advanced customer portal that allows customers to view information regarding their servers, enter trouble tickets and service requests 24/7, as well as monitor and administer their firewall & security infrastructure 24/7. |
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| 24/7 ONSITE "HANDS & EYES" SERVICE: |
| REDPLAID staffs its Network Operations Center & Customer Support Desk 24/7 in order to assist our clients with their server issues. Our staff can act as your remote "hands and eyes" when needed to physically assist you with any specific server related issues. |
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| 24/7 SUPPORT TICKETING: |
| REDPLAID provides a highly-effective 24/7 online trouble ticketing, service request & change request system that allows our customers to input, monitor and track their service issues and quickly resolve problems. This system is tightly integrated into the REDPLAID Customer Portal. |
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| 1-HOUR HARDWARE REPLACEMENT: |
| REDPLAID stocks a generous parts inventory in order to guarantee our customers that we can replace any failed component within our servers or network infrastructure within 1 Hour of problem determination, and is contained in the REDPLAID Service Level Agreement. |
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| ROOT / ADMIN ACCESS: |
| Each REDPLAID server comes standard with full Root or Admin access to allow our customers to perform any systems administration, network administration, application administration or maintenance, or database administration activities on their servers 24/7. |
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| SSH OR REMOTE DESKTOP ACCESS: |
| Each REDPLAID server comes standard with SSH or Remote Desktop access to allow our customers to perform any systems administration, network administration, application administration, or database administration activities on their servers 24/7. |
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| AUTOMATED O/S INSTALLS & UPDATES: |
| REDPLAID provides automated Operating System updates for all supported Operating Systems including Microsoft Windows, Novell SUSE Linux, and Red Hat Enterprise Linux. |
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| 24/7 SERVER MONITORING: |
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REDPLAID monitors the health and capacity of our customer's servers 24/7. REDPLAID monitors performance, utilization and thresholds for: CPU, Memory, Disk, and Network components, with automated alerts sent to REDPLAID's staff when there are issues. |
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| MANAGED DNS: |
| REDPLAID provides the management of our customer's DNS in all server packages using REDPLAID's redundant DNS environment. |
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| FULL REMOTE CONSOLE (REMOTE POWER ON/OFF & REMOTE MEDIA SUPPORT): |
| While REDPLAID provides a broad mix of Managed Services, most of our customers prefer to do some or all of their server administration themselves. With the REDPLAID Remote Console, your PC becomes "The Console" to the server from whatever location you securely login from - no different than sitting right in front of the server. You'll get full Root or Admin access, you'll see all BIOS and console messages, you'll have the full Linux console GUI, you can remotely reboot the server, power it on or off, and your local CD-ROM drive even becomes the CD-ROM on the server to install software from. |
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| MANAGED FIREWALL WITH WEB CONSOLE |
| REDPLAID provides one of the most powerful carrier-grade firewall solutions in the managed hosting industry. REDPLAID's Firewall is a fully stateful firewall with connection tracking and includes "Smart Blocking" to prevent resource depletion attacks. Included with every firewall is a secure, web-based console that enables customers to directly manage their firewall rulesets if desired. The REDPLAID Firewall console also displays on-demand firewall logs and graphical firewall reporting. Our GIAC-certified security engineers provide 24x7x365 firewall management and monitoring for optimum firewall security, availability and performance, and are available to assist our customers in managing their firewalls and making ruleset changes as needed. |
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| F-SECURE™ VIRUS PROTECTION: |
| REDPLAID utilizes the F-Secure Anti-Virus Suite - rated #1 Antivirus Product by InfoWorld Magazine in 2006. All Antivirus products provide protection against old viruses and threats. The F-Secure difference is its ability to react to new, unknown threats through its use of both proactive techniques such as heuristics and sandboxing, as well as reactive signature based techniques. F-Secure's ability to respond to diverse, unpredictable threats as they appear makes F-Secure the most secure and reliable choice for REDPLAID's dedicated server hosting customers. |
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| SENTARUS™ VULNERABILITY SCANS: |
| REDPLAID provides vulnerability scans & assessments against services running on our customers' servers to test them against our proprietary vulnerability database containing more than 70,000 vulnerabilities that are continually updated. This powerful vulnerability assessment searches across servers and infrastructure devices to perform distributed or event-driven probes of network services, operating systems, servers, firewalls, and application components to identify potential risks. Customers are provided the results of the vulnerability scans and can repair these vulnerabilities on your own or have REDPLAID's Security Team correct them. |
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| TRIPWIRE™ SERVER INTEGRITY MONITORING: |
| REDPLAID's Tripwire™ Server Integrity Monitoring uses a sophisticated database to monitor the integrity and file attributes of important files on each server. REDPLAID's Security Team sets specific alarm criteria for unauthorized server changes and malicious user activity, and our Tripwire software establishes a "digital inventory" of known good files and their attributes - using them as a baseline to monitoring changes. When changes are identified, REDPLAID's Security Team and customer support staff are notified electronically. If the change is desirable, such as with a scheduled software patch for example, Tripwire makes it easy to verify these changes and roll them into the baseline for future monitoring. If the change is not desired, Tripwire software enables rapid restoration of files to a known good state. Controls can also be put in place to not only identify changes but to automatically restore systems when undesired changes occur. |
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| ADVANCED SERVER HARDENING: |
| REDPLAID's Advanced Server Hardening can reduce your risk of being hacked by over 75 percent. REDPLAID's Advanced Server Hardening consists of Operating System Hardening for both Linux and Windows platforms to provide an end-to-end custom security configuration of your server(s), including the latest security patches and updates. On Windows servers, REDPLAID's Security Team installs and configures SECPOL hardening software. On Linux servers, REDPLAID's Security Team installs and configures SELINUX and Bastille software. REDPLAID's Security Team also performs proprietary steps to harden the common applications and services running on your servers such as IIS and Apache. |
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| F-SECURE™ INTRUSION PREVENTION: |
| REDPLAID provides the most powerful Intrusion Prevention System (IPS) in the managed hosting industry. REDPLAID utilizes F-Secure's robust high-performance IPS, which protects against unauthorized connection attempts from network, unauthorized system modifications, user space and kernel rootkits without impacting server or network performance. Unlike other hosting providers that only offer network-based IPS solutions that leave servers extremely vulnerable, REDPLAID's F-Secure IPS provides a powerful server-based IPS that blocks intrusion attempts on your server(s) where intrusion protection is most needed. By using REDPLAID's F-Secure IPS, REDPLAID's customers also have 24/7 access to real-time intrusion prevention data and reports. |
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| NETZENTRY CLEANTRAFFIC™ DDOS PROTECTION:
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| REDPLAID's CleanTraffic™ DDoS Protection from NetZentry proactively protects websites & servers against DDoS attacks including up to multi-gigabits-per-second attacks. It absorbs attacks by filtering out malignant packets from your inbound Web traffic and simultaneously delivering purified traffic back to your server(s) so that business operations can continue even in the face of a DDoS attack. Rather than relying on signatures or prior knowledge, CleanTraffic™ uses patented technology to detect traffic anomalies and eliminates them by quarantining or blocking the attack source with pinpoint precision. |
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| ADVANCED SERVER DATA ENCRYPTION: |
| REDPLAID's Advanced Data Encryption services are designed to protect the sensitive personal, financial, credit card, and proprietary data stored on your servers. This includes support for files, file systems, folders and directories on any type of electronic media, whether fixed or removable. The Encryption Algorithms supported by REDPLAID include: RIJNDAEL-256, Blowfish-448, Twofish-256, CAST-128, IDEA-128, DES-56, 3DES-168, or GOST-256, and DESX-184. REDPLAID's Security Team assists each customer to determine the appropriate data encryption method for your environment. |
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| QUARTERLY PENETRATION TESTING: |
| Penetration testing is a live test of the security defenses of your server performed by REDPLAID's Security Team. Our CISSP certified security engineers use techniques and exploits that real-life hackers use to simulate the results of an attack. This helps determine the appropriate level of network security and controls required to correct any identified vulnerabilities. This testing is often required for industry compliance with standards such as CISP (MasterCard & Visa certification), FDIC certification, HIPAA compliance, Sarbanes Oxley (SOX) compliance and others. |
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| MANAGED O/S UPDATES (WINDOWS, RED HAT & SuSE): |
| REDPLAID's engineers will provide managed O/S security patches & critical updates for all Windows platforms, Red Hat Enterprise Linux 4.0 or 5.0 ES or SuSE Linux Enterprise Server 10. This service utilizes REDPLAID's engineers to review patches & updates prior to applying them to a customer's server in order to look for known conflicts and decrease the likelihood of a patch or update causing a problem. Updates are performed during REDPLAID's standard maintenance windows. Customers requiring customized maintenance windows can upgrade to our Complex Hosting Plan, where we provide user-definable maintenance windows. |
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| MANAGED DATA BACKUPS WITH 50GB STORAGE SPACE: |
| REDPLAID provides daily data backups of our customer's servers to RAID-protected disk storage. This service includes 50 GB of data backup space per server, and can be performed without taking servers or websites down. It also provides support for Windows open files & databases. |
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| CUSTOMER MANAGED FTP BACKUP SPACE: |
| REDPLAID provides RAID-protected disk space to our customers in order to perform their own FTP data backups. |
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Dedicated Servers Online or Call 1-800-781-7265 or 1-314-587-7300
