Online Support Tickets
The preferred method for REDPLAID customers to obtain support is to submit a Support Ticket via REDPLAID's Customer Portal.

Each Support Ticket is automatically routed 24/7 to the appropriate Level 2 hardware technicians or Level 3 software engineers with the technical expertise to solve each issue. All Support Tickets are monitored and reviewed 24 hours per day, 7 days per week.

Click Here to submit a Support Ticket.

24/7 Toll-Free Phone Support
In the event customers do not have the ability to enter a Support Ticket and/or their problem severity demands a more immediate response, REDPLAID's US-based Support Center is staffed 24/7 to assist customers or immediately escalate issues to the appropriate Level 2 hardware technician or Level 3 software engineer.

REDPLAID 24/7 Customer Support:

1-800-781-7178 (Toll-Free)

1-636-736-4495 (Direct)


Dedicated Teams Of Level 3 Engineers
Every REDPLAID customer has a dedicated team of Level 2 hardware technicians and Level 3 software engineers to support their environment. Each team has a maximum number of servers and customers that they support, and each team has knowledge and experience in supporting Windows and/or Linux platforms, server hardware, our supported applications, networking, data backup & recovery, and of course, our RELENTLESS SECURITY.

Learn More
If you'd like to learn more about REDPLAID's SUPPORT, please contact us.